Support Ticket Router

A self-hosted support-triage service and dashboard that choose automatic assignment, quick review or manual handling based on classification results and the cost of errors. Includes tools for comparing policies. Default cost figures are examples and must be adapted to the business when deploying. Can connect to self-hosted Laya without a key; the hosted Jev path requires a key. The default no-key demo uses simulated classification and does not represent real model results. The software is publicly available. Using hosted models may incur additional API fees. Sources: https://github.com/khaledjamal/support-ticket-router/blob/main/README.md This review checked public source documentation only. The application was not installed, run or tested.